Customer Service & Logistics Specialist

Full-Time | Hybrid: 3 Days In-Office in Wexford, PA / 2 Days RemoteAre you someone who enjoys keeping things moving, solving problems, and making sure customers have a great experience from order to delivery?Our client is looking for a Customer Service & Logistics Specialist to join their team in Wexford, PA. This is a hands-on role where you’ll be an important part of the day-to-day operations, working directly with customers, coordinating shipments, supporting the sales team, and helping ensure orders get where they need to go accurately and on time.If you’re organized, detail-oriented, comfortable juggling multiple priorities, and enjoy working as part of a close-knit team, this could be the perfect opportunity for you.What You’ll DoIn this role, you’ll help manage the customer experience from order through shipment. Your responsibilities will include:Responding to customer inquiries by phone and email and helping guide customers through the ordering processProcessing customer purchase orders and preparing sales orders, invoices, bills of lading, pick lists, labels, and other shipping documentationCoordinating domestic and international shipments, including hazardous and non-hazardous materialsWorking directly with customers to organize product shipments throughout the U.S. and CanadaPartnering with third-party warehouses to coordinate shipping and fulfillmentSupporting the sales team by preparing customer quotesHelping troubleshoot issues and resolve competing priorities as they ariseKeeping orders and documentation organized, accurate, and moving forwardWhat We’re Looking ForWe’re looking for someone who takes ownership of their work and enjoys being part of a smaller, collaborative team.

You’ll likely be a strong fit if you bring:At least 3 years of B2B customer service experienceStrong communication and customer service skillsExcellent attention to detail and organizational skillsThe ability to prioritize and manage multiple responsibilities at onceStrong computer skills, including Microsoft Office and Adobe PDFExperience with QuickBooks or similar business/enterprise softwareA flexible, adaptable approach and willingness to jump in where neededA team-oriented mindset and interest in learning and growing with the organizationEven better if you have:Experience coordinating international shipmentsExperience with hazardous-material shipping documentation or processesPrevious experience working within the chemicals industry