Enterprise Application Manager

The Enterprise Applications Manager is responsible for the strategy, lifecycle management, modernization, integration, and reliable operation of the Firm's enterprise application portfolio. The role supports legal, financial, document management, collaboration, workflow, endpoint, and productivity platforms in a secure hybrid cloud environment. This leader manages and develops application and endpoint technology professionals, partners with attorneys, practice groups, business services teams, IT leadership, vendors, and regional or global support teams, and translates business needs into scalable, secure, well-governed technology solutions.

The role places a strong emphasis on AI-enabled productivity, platform modernization, process automation, data governance, adoption, measurable business value, and continuous improvement while protecting Firm confidentiality, client service standards, and operational resilience.

Essential duties and responsibilities

• Lead the enterprise applications strategy and roadmap in partnership with the Director of Technology, aligning application investments with attorney productivity, client service, security, compliance, operational efficiency, and Firm business objectives.
• Manage the day-to-day operation, support, enhancement, and lifecycle of core enterprise platforms, including Microsoft 365, Exchange Online, Azure Virtual Desktop, Microsoft Intune/Endpoint Manager, SharePoint, iManage Work, financial systems, workflow platforms, desktop applications, and approved legal technology tools.
• Directly supervise, coach, and develop Enterprise Applications and Endpoint team members, fostering accountability, documentation discipline, service ownership, cross-training, and a collaborative support culture.
• Serve as a senior subject matter expert and escalation point for enterprise application issues, providing Tier 3 support and coordinating timely escalation to vendors, regional teams, or global support teams when required.
• Identify, prioritize, and deliver process automation opportunities across legal and business workflows using approved automation platforms, low-code or no-code tools, APIs, scripting, workflow engines, and integration services.
• Evaluate, pilot, implement, and govern responsible AI capabilities, including Microsoft 365 Copilot, Copilot Studio agents, prompt libraries, retrieval-based knowledge experiences, and AI-enabled legal or business applications.
• Partner with attorneys, practice groups, Knowledge Management, Training, Finance, Records, Information Governance, Security, and business services leaders to understand workflows, map requirements, define use cases, and implement practical solutions that improve adoption and reduce manual effort.
• Establish and maintain application governance practices, including change management, release planning, testing, documentation, access controls, licensing, support models, adoption plans, usage metrics, and retirement plans.
• Support responsible AI and data governance by coordinating with Security, Compliance, Information Governance, and Risk teams on confidentiality, permissions, sensitivity labels, data loss prevention, auditability, human review, and appropriate use standards.
• Lead application implementations, upgrades, migrations, integrations, and production deployments, including communication plans, maintenance windows, validation steps, rollback planning, and post-implementation support.
• Oversee enterprise integrations and data flows among legal, financial, document management, workflow, collaboration, and reporting systems, ensuring reliability, security, maintainability, and alignment with Firm architecture standards.
• Monitor application performance, incidents, recurring issues, release notes, vendor roadmaps, and user feedback to identify improvements, reduce risk, and enhance service quality.
• Develop and maintain playbooks, knowledge articles, technical specifications, support procedures, training materials, and user-facing guidance for enterprise applications, AI tools, and automated workflows.
• Define and report operational and business-value metrics, including adoption, usage, service trends, incident patterns, automation impact, licensing utilization, and value realization for key platforms.
• Evaluate emerging legal technology, AI, automation, document management, collaboration, and workflow solutions, making build-versus-buy recommendations and business cases that consider cost, risk, security, user experience, and long-term maintainability.
• Manage vendor relationships, software licensing, renewals, contract inputs, budget recommendations, roadmap discussions, and service reviews for assigned enterprise application platforms.
• Assist with departmental planning, budgeting, audits, business continuity testing, disaster recovery planning, and risk mitigation activities for applications and services.
• Coordinate with the Training Department and communications sta