Service Manager

Gjusta Grocer Now Hiring: Grocer Manager Location: Venice, CA Position Type: Full-Time

POSITION SUMMARY: The Gjusta Grocer Service Manager leads the guest experience and daily service operations at Gjusta Grocer. This is a hands-on, guest-facing leadership role centered on hospitality, product knowledge, thoughtful merchandising and team development.

The Service Manager develops a dynamic neighborhood market by curating products, building vendor relationships, and creating tastings, pop-ups and seasonal activations that encourage discovery, support sales and bring guests back.

The role owns Grocer ordering, replenishment and inventory with support from the Assistant Operations Manager, and collaborates with the Farmers Market Buyer, Culinary, Beverage, Goods and Operations teams on product selection and business growth.

General attributes

• To maintain a high customer service focus by approaching your job with our guests’ satisfaction always in mind.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

Leadership & Guest Experience

• Lead the guest-facing service team on the floor, reinforcing Gjusta hospitality and daily priorities.
• Lead counter, beverage and prepared-food service, station coverage, opening and closing, and timely guest recovery.
• Build neighborhood guest relationships through product discovery and thoughtful recommendations.

Product Curation, Merchandising & Vendor Partnerships

• Collaborate with the Farmers Market Buyer, Culinary, Beverage and Goods teams on a dynamic product assortment.
• Own store merchandising, seasonal displays and product presentation to encourage discovery and sales.
• Build relationships with farms, producers and vendors; identify new products and partnerships.
• Use sales and guest feedback to recommend seasonal assortment changes.
• Lead product education across provisions, coffee, beer, wine, flowers and prepared foods.

Pop-ups, Events & Activations

• Develop vendor tastings, flower pop-ups and seasonal activations in partnership with Goods and Operations.
• Own approved activation logistics, vendors, staffing, service and presentation; review results and guest feedback.

Ordering, Inventory & Store Operations

• Own routine Grocer ordering, replenishment, inventory levels and product availability, with support from the Assistant Operations Manager.
• Oversee receiving, stock rotation, inventory controls, invoice variances and waste tracking.
• Coordinate Bakery transfers, pars, product availability and intercompany records.
• Purchase within approved budgets and procedures; elevate significant vendor, pricing or assortment decisions to Operations.

Team Development, Scheduling & Service Standards

• Recruit, onboard, train and develop Counter Attendants and Shift Leads with Operations and HR.
• Build schedules within labor plans; manage staffing, breaks, timekeeping, overtime and attendance.
• Lead pre-shifts and product education; communicate seasonal items, 86s and service updates.
• Partner with Operations and HR on employee relations and performance matters.
• Ensure sanitation, food safety, alcohol-service standards, equipment care, side work and opening/closing duties are maintained.

Revenue, Reporting & Cross-Department Collaboration

• Review product movement, average check and activation results with the Director of Operations.
• Coordinate cross-department products, training and events with Bakery, Goods, Culinary, Beverage and the Farmers Market Buyer.
• Maintain POS, online ordering, merchandising and inventory records to support new programs.

Additional Responsibilities

• Support operational improvements, compliance, special projects and seasonal initiatives as directed.
• Perform other duties and projects within the position’s purpose as business needs require.

SUPERVISORY RESPONSIBILITIES: The Service Manager leads the Grocer team, develops schedules, directs daily service, coordinates training, and addresses service and performance concerns in accordance with company policies. The position partners with the Director of Operations, Assistant Operations Manager and Human Resources on hiring, employee relations, corrective action and other personnel decisions.

QUALIFICATIONS: To perform t