Service Manager
About this job
Position Overview
The Service Manager is responsible for leading daily service operations and ensuring an exceptional guest experience. This role serves as a visible leader on the floor, supporting service execution, team development, and hospitality standards while helping bring Straker’s London-born hospitality culture to life in New York City.
The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and leads by example through professionalism, accountability, and a strong commitment to guest satisfaction.
Responsibilities
- Lead service during assigned shifts and maintain a consistent presence on the floor
- Support daily restaurant operations and ensure service standards are executed at a high level
- Coach, develop, and motivate FOH team members through ongoing feedback and training
- Lead pre-shift meetings and reinforce hospitality, product knowledge, and service expectations
- Monitor guest experience and proactively address concerns or service recovery opportunities
- Foster strong communication and collaboration between FOH, BOH, and bar teams
- Support hiring, onboarding, and training initiatives as needed
- Ensure cleanliness, organization, and Department of Health readiness throughout the restaurant
- Assist with opening and closing procedures and ensure operational standards are maintained
- Support special events, new opening initiatives, and evolving operational needs of the business
Qualifications
- 2+ years of restaurant management or supervisory experience in a hospitality-driven environment
- Strong understanding of restaurant service standards and guest experience
- Proven ability to lead teams in a fast-paced restaurant environment
- Excellent communication, leadership, and problem-solving skills
- Comfortable providing coaching, feedback, and direction to team members
- Familiarity with Toast POS and Google Workspace
- Pre-opening experience preferred
- Availability to work nights, weekends, and holidays as needed
- Ability to stand for extended periods and lift up to 40 pounds
More detail about Straker's NYC part of Straker's, please visit https://culinaryagents.com/entities/1072708-Straker%2527s-NYC
Pay shown is an estimate based on typical US pay for similar roles. Check the listing for the employer's actual pay.
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