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VirtualVocations

Remote · USA

Workforce Management Analyst

🗂️ Job typeFull time

💵 Pay$35K–$65K/yr Est.

📍 LocationRemote

🕒 PostedYesterday

About this job

Performing real-time analytics to monitor contact center call traffic, the full-time Workforce Management Analyst will analyze complex metrics, ensure operational targets are met, and predict resource demands while working remotely. Key responsibilities Monitor queue metrics and contact center...

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